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I am interested in using ROME after trying the web version, but I can get the AIR app to install.
when I run the file I just get this error:
Sorry, an error has occurred.
The application could not be installed because the installer file is damaged.
Try obtaining a new installer file from the application author.
tried downloading from different browsers but still the same problem.
also tried downloading the latest AIR runtime, but no luck.
I am using Windows 7 32 bit
I have the same problem.
I'm also using Windows 7 32-bit.
Here's the screenshot:
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when i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
Hi Kashmore,
Seems like the downloaded file was corrupt that could be because of either network restriction or the anti virus might have blocked it. My suggestion would be to try and download the product either by turning off the Antivirus or try a different network.
Cheers,
Kartikay SharmaTrying to download the free trial of Adobe Acrobat XL Pro. I keep getting the message 'The application could not be installed because the installer file is damaged. Spss crack for mac. Try obtaining a new installer file from the application author.' I've repeatedly tried getting a new installer file, but get the same message every time.
K_don52 and Ande8135 please remove your current installation of the Adobe Download Assistant and reinstall. You can find more details in the known issues section of Troubleshoot Adobe Download Assistant.
Every time I try to install new product through adobe air I get this message: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. Kiran Kumar: May I have the product name and version you are referring to? I've looked over the online suggested repair which indicates to search for and delete Adobe Muse but when go looking for it, it doesn't seem to exist. How can I get this resolved?
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Finally found a fix on my own..Wasted like 3 hours today. Hope this helps for anyone struggling with that stupid error message:
Hi, my 'adobe application manager' files are damaged, when I try to download an adobe application it just won't start because of that damaged 'adobe application manager', I tried to find how to (re-)download/install 'adobe application manager' but with out success and I realy need to download it tonight
uninstall whatever cs version you need to replace, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then reinstall.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.I am trying to download caller id on my pc. This download needs the adobe air installation file in order for it to download.
I have adobe air, but when I download for the caller id to be installed I get this error message; 'Application could not be installed because the installer file is damaged. Try to obtain a new installer from the application author'. I noticed on the forum that a few members are having the same problem. If it has been solved, please pass it on to me.
Just an afterthought, I have Comcast triple play which includes the pc caller id. Comcast does not repair computers, therefore I'm hoping this forum can help me.
Thank you,
Teri RossiI don't quite understand. Do I have to post my question again in air installation forum. Or are you telling me it's been moved to the correct forum. I thought I did put my question in that forum. Please explain, I'm new here.
Teri RossiI was prompted to update Muse when launching and after I did so it said the installer file was damaged. I have un-installed and re-installed and the application manager says that Muse is installed but is nowhere to be found on my harddrive.
I found another post in here that give a link for a new installer (muse 2-2 install mac.dmg) but now I am back to the beginning .. 'installer file damaged'
(working on a Mac)
Any help would be great at this point.Here are two links that Adobe gave me.
Basically it is suggested if you are a creative cloud user to uninstall everything and reinstall.
Link 1:
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#removing_creative_cloud and redownload the program again?
If that doesn't work then follow:
http://forums.adobe.com/message/4734507
Will let people know if this works for me (fingers crossed)I have tried to download an application that uses Abode AIR. I always receive the same error message 'Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.' I have installed, uninstalled and reinstalled Adobe AIR and keep getting the same error message. Does anyone know how to fix this problem?
This usually indicates that the certificate used to sign the AIR install has expired. Based on an archived discussion on this topic, you can search for SignatureTimeStamp in the signatures.xml file in the META-INF folder and, if it is not found, then the install has no signature time stamp and will not install after the certificate expires.
I'm having the same problem, but searching for SignatureTimeStamp is found. The search returns the following:
So, it would appear that there is a Time Stamp for the Signature in my case so the install should not fail. I would first check the above. Since you cannot install the app, you can try to open up the installation file with the .air extension as a zip file and drill down until you find META-INF and then drill down to find signatures.xml. Search for SignatureTimeStamp and see if it is found.
In the meantime, I was wondering if anyone else in this forum can explain why the install fails for me even though I can locate in the signatures.xml file in the AIR install file.I can't install the .AIR file created by my Flex Builder 3 (SDK 3.5 with AIR SDK 2.5).
I compiled my Air project, executed without any trouble (also in debug mode) but when trying to install on my pc (Windows XP) I get this error message from AIR installer:
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author
Viewing air logs I've found the following lines:
[2010-11-03:16:33:00] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-11-03:16:33:00] Commandline is: 'C:Documents and Settings..air'
[2010-11-03:16:33:00] Installed runtime (2.5.0.16600) located at c:Program FilesCommon FilesAdobe AIR
[2010-11-03:16:33:01] Unpackaging file:///C:/Documents..tmp
[2010-11-03:16:33:01] Application signature verified
[2010-11-03:16:33:01] Unpackaging/validation complete
[2010-11-03:16:33:01] Got an unexpected fatal error while unpackaging: [ErrorEvent type='error' bubbles=false cancelable=false eventPhase=2 text='Unknown namespace: http://ns.adobe.com/air/application/2.0beta2' errorID=0]
[2010-11-03:16:33:03] Application Installer end with exit code 7
My PC has AIR runtime version 2.5, but previously AIR 2 beta2 was installed.. then removed.
I tried to clean registry entries and to reinstall AIR 2.5 but with no luck.
Installation on a 'clean' pc which had no AIR beta version has been successful.
Thanks for suggestions..But your log says:
[2010-11-03:16:33:01] Got an unexpected fatal error while unpackaging: [ErrorEvent type='error' bubbles=false cancelable=false eventPhase=2 text='Unknown namespace: http://ns.adobe.com/air/application/2.0beta2' errorID=0]
Are you sure the AIR file has the right namespace? Could you unzip the AIR file and open the application.xml inside to make sure?I am unable to contact support directly.
f anyone can help with a trial file that is not damaged, pls help.
Have tried with Safari, Firefox and Chrome.Hi inreb101,
It sounds like the installer file is damaged. Please download a fresh installer from here http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html and try again.
Please let us know how it goes.
Best,
SaraHi all,
While making some edits to my muse site, my mac froze, and I waited for about 10 mins and it was still frozen--so I forced restarted my computer. Upon re-opening the file, I received the message 'This Adobe Muse site file is damaged and cannot be open.' I was wondering if there is any way to recover the file. I have a very recent HTML export of the site, is there a way to re-import that into a muse file? Or perhaps the file is somehow able to recover? I'm on an iMac that was just bought. It's pretty frustrating because my last backup was from two weeks ago and there have been major updates to the design of the site. At the very least, I have the latest export to copy the layout from, but my site is 50+ pages. Thanks in advance for any help.
-JackI don't have good news. The file is truncated. It's shorter than it should be and the missing information isn't something I can manufacture.
From your description of events and looking at the information in your log file we believe you hit a rather obscure weakness in the Mac OS, or perhaps Mac hardware or the hard drives/controllers used. When an application writes to a file and requests the file be flushed to the physical media, two things occur. The first is the data is written to the physical media and the second is a table on contents on the media is updated to indicate the new length of the file. In this case it appears the Save completed successfully as far as Muse could tell (the success is reported in the log), but what probably occurred is either a very low-level OS crash and/or your restart of the computer occurred before the length of the file was updated in the table of contents.
Unfortunately, after some time spent searching online, it doesn't appear as though there are any Mac OSX tools that will re-extend a file without altering the bytes in the newly extended area. Or at least I couldn't find any (and it makes sense for security reasons that the old data wouldn't be there when the file was re-extended). Even if there is such a tool, it's very likely other activity on your machine since the restart has already overwritten those bytes with some other file, so the missing part of the file is now gone.
I'm sorry, but I'm not aware of any way to recover or repair your file.Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?
If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was.
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.Vista Home Premium Air version 3.7.0.2090 and latest version of the Met Office Widget installation file.
The log file is
[2013-06-27:13:52:38] Application Installer begin with version 3.7.0.2090 on Windows Vista x86
[2013-06-27:13:52:38] Commandline is: C:UsersPeterDownloadsDesktopWidget-1.10.air
[2013-06-27:13:52:38] Installed runtime (3.7.0.2090) located at c:Program FilesCommon FilesAdobe AIR
[2013-06-27:13:52:39] Unpackaging file:///C:/Users/Peter/Downloads/DesktopWidget-1.10.air to C:WindowsTempfla3A52.tmp
[2013-06-27:13:52:40] Package signature validation failed
[2013-06-27:13:52:40] Got an unexpected fatal error while unpackaging: [ErrorEvent type='error' bubbles=false cancelable=false eventPhase=2 text='invalid package signature' errorID=5022]
[2013-06-27:13:52:43] Application Installer end with exit code 7
However many times I re download the widget app I get the same result.
The reason for the download was that the previous installation started to behave strangely downloading a lot of stuff for no apparent reason. I have Kaspersky Internet Security which is up to date and Advanced System Care. None of my security programs report any malware.
Re-installation of windows is out of the question!!!
I have tried everything on the forum with no sucess - any help gratefully recieved. ThanksI have EXACTLY the same issue, had issues with downloading excessive data. Uninstalled latest version of widget and latest version of Adobe Air. The I reinstalled them fresh..or tried too. The Met Office Widget failed exactly as yours did. My log looks like yours.
I contacted the Met Office and got this response:
Thank you for your email.
There is a known issue at this time with the Met Office Desktop Widget which is currently under investigation by our IT Team.
We hope to have this resolved shortly and we apologise for any inconvenience this may have caused you.
We just might have to wait they have no date for a fix yet!Hi i work for a computer store and a coustmer called with a problem about his adobe reader. He said when he tries to open Adobe Reader it would say that the installation file was missing. So i figured it would be an easy fix right? just reinstall it and it would be fixed. Well that is not the problem in this case, after he reinstalled it the same error would still pop up and i am not sure if it is a bad sector on the HDD or if it something wrong with the installation of the program or what the problem is and how i could help him fix it. So i would like some help with this, and i need an anwser ASAP.
-Thank youAssuming that you want the English version for Windows, you can download it here http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.2/enu/AdbeRdr920_en_US.exe
For other versions drill down from this FTP site ftp://ftp.adobe.com/pub/adobe/reader/This is a nightmare. I finished this website, went to go and update and got the message that the site file is damaged and cannot be opened. Are you serious? What can be done to get the file back, and how can this be prevented from happening again? I may have to completely toss out Adobe Muse because this is not good. Please help.
Please send us the .muse file and the MuseLog.txt file from your Documents folder to [email protected] along with a link to this thread. If the files are larger than 20Mb you can use a service like Adobe SendNow, Dropbox, WeTransfer, etc. (If you use a service, please include your return e-mail address in the body of the message, since not all services include it in the sharing invite they send.) Thanks.
Was the file stored in a synchronized folder (i.e. Dropbox, Creative Cloud Files folder, etc.)?
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